Privacy Policy

Last updated: 29 May 2025

At Elemental Health, your privacy and confidentiality are of utmost importance. We are committed to protecting your personal and health information in accordance with the Australian Privacy Principles, Commonwealth and State/Territory law, and healthcare regulatory requirements.

Privacy at a Glance

The provision of safe and high-quality osteopathic care relies on a strong relationship between practitioner and patient, grounded in trust and confidentiality. Your personal and health information is handled in accordance with our policy and relevant laws. This document explains what information we collect, how we use it, and your rights regarding that information.

Information Collection

We may collect:

  • Personal information such as your name, address, contact details, payment details, IP address, and social media handles.

  • Health information, including your medical and family history, symptoms, test results (e.g., X-rays), and treatment records, which is required by law and necessary for accurate diagnosis and treatment.

Information is generally collected directly from you, or with your consent from other health providers. We do not knowingly collect personal information from individuals under 18 without parental/guardian consent.

Use of Information

We use your information to:

  • Provide safe and effective osteopathic care;

  • Communicate with you and provide support;

  • Improve our clinical and digital services;

  • Process payments and manage insurance or Medicare claims;

  • Fulfil legal, ethical, and regulatory requirements.

Marketing communications are sent only with your consent and can be opted out of at any time. Non-personal information may be used for analytics and advertising purposes.

Disclosure of Information

Your health and personal data may be disclosed:

  • To other health professionals involved in your care (with consent);

  • To Medicare, private health insurers, or compensation schemes (where relevant, with consent);

  • When legally required (e.g. by subpoena or for mandatory reporting);

  • During clinic transfers, sales, or closures (you will be notified in advance);

  • To third-party service providers who assist with payments, IT systems, or marketing (only under confidentiality obligations);

  • In the event of a business transfer, under appropriate privacy safeguards.

We do not sell or rent your personal data to third parties.

Storage and Security

  • Your clinical records are stored securely, transmitted safely, and protected against loss, damage, or unauthorized access.

  • Sensitive financial data, such as credit card details, is encrypted.

  • Data may be stored or accessed overseas, but only where privacy standards are adequate.

  • Health records are retained for at least 7 years after your last consultation, or longer if legally required.

  • In the event of a data breach, we will notify you as required by law.

Access and Correction

You have the right to:

  • Request access to your personal or health information (a written request may be required);

  • Ask for corrections if your data is inaccurate, incomplete, or outdated;

  • Have your records shared with another health provider at your request.

Fees may apply for accessing or copying your records (typically around $25, depending on volume). Some access may be restricted in accordance with law, and reasons will be provided if so.

Children and Privacy

Children have the same rights to privacy as adults under Australian law. In some cases, a child’s health information may be withheld from parents/guardians unless consent is given or it is legally appropriate to disclose.

Cookies and Tracking

Our website uses cookies and tracking tools to:

  • Enhance your browsing experience;

  • Analyse site traffic and usage;

  • Deliver targeted ads through platforms such as Google and Facebook.

You can control or disable cookies via your browser settings. These cookies do not access your device’s stored personal data.

External Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.

Changes to This Policy

This policy may be updated periodically to reflect changes in law, our services, or privacy practices. Please check this page regularly to stay informed.

Contact Us

If you have any questions, concerns, or complaints about your privacy or how your data is handled, please: